Flexible and compliant to support patient care and wellbeing
Our Clinical Governance and Safeguarding statements and procedures developed by healthcare experts, ensure our flexible language services are suitable and compliant with healthcare organisations’ specific requirements around patient care and wellbeing.
Whether you are delivering inpatient or outpatient services, GP services, maternity or neo-natal support, dentistry, or optometry, we have a service to support your non-English speaking healthcare patients that is simple and quick to access, secure, and cost effective. We can support your organisation to convert service usage to the most appropriate, cost-effective service, for each of your department’s needs.
Fully vetted (with an Enhanced Disclosure Barring Service (EDBS) clearance as a minimum), tested, and approved linguists holding relevant qualifications and / or experience deliver interpreting and translation services to our healthcare customers, ensuring they are prepared for the nature of the services they will be supporting, having been trained on how to identify and report any Safeguarding concerns appropriately.
ISO and Cyber Essential accreditations, and NHS Data Protection and Security toolkit assessments ensure we are practicing good data security and handling personal information correctly.
Managed Language Services
Our customers speak for us
North West Anglia NHS Foundation Trust
Our language technology
All in one SmartMate dashboard to access language services, reporting, help guides and more
Our SmartMate Translation Management System (TMS) combines best in class workflow management, quality validation and translation automation
Get an interpreter online in less than 15 seconds via our LiveLink remote software available via mobile app, web browser or telephone with our remote video and voice interpreting platform
Our LIveLink in-person interpreting management platform combines assignment automation intelligence with linguist verification and management for any face-to-face requirements