Intelligent management of in-person interpreting services!
LiveLINK In-Person interpreting tool allows you to book and track all your interpreting services requests. Here you will be able to book, track, provide feedback and report on previous assignments.
An easy-to-use tool that automates the end-to-end process of booking an interpreter to attend your face-to-face appointment.
The LiveLINK In-Person platform integrates an intuitive customer user interface with an artificial intelligence platform to automate interpreter assignment and a state-of-the-art workforce management feature to ensure all interpreters attending our appointments comply with the client requirements, including vetting or specific security clearances.
Our customers will benefit from instant information in relation to their interpreting request, including receiving up to date updates on the interpreter assigned to the job.
Our interpreters can access the LiveLINK In-Person platform at any time and they are prompted for new jobs automatically and following a complex algorithm that takes into consideration among other criteria the proximity to the job or the previous and following assignments.
Over 60% of our interpreting jobs are managed without the need of involving a member of our team, just following our automation.
Key Features
- Self-service booking
- Automated end-to-end process
- Prioritisation based on your SLAs
- Built in “Fairness” policy for the interpreters
- Customisable Booking Forms
