Innovative solutions to simplify our client’s complex language journey
Our digital language solutions go far beyond simply providing language services, as we use technology to help our customers simplify their ever more complex multilingual requirements. Our in-house development and Language Solutions teams have been helping our clients automating processes, integrating machine translation, or remote interpreting, in multiple communication channels and developing innovative solutions to complex desktop publishing requirements.
We have the technology, SmartMATE and LiveLINK, the people and the experience to help you integrate languages in your business model. No matter whether it is connecting to your content platforms via our API or removing the language barriers of web chat communications using machine translation, our team will have a solution for you.
Managed Language Services
Our language technology
All in one SmartMate dashboard to access language services, reporting, help guides and more
Our SmartMate Translation Management System (TMS) combines best in class workflow management, quality validation and translation automation
Get an interpreter online in less than 15 seconds via our LiveLink remote software available via mobile app, web browser or telephone with our remote video and voice interpreting platform
Our LIveLink in-person interpreting management platform combines assignment automation intelligence with linguist verification and management for any face-to-face requirements
SmartMATE Translation incorporates one of the most versatile Machine Translation (MT) environments in the market. Our technology allows SmartMATE to act as a middleware between multiple MT engines and the output user interface. In addition to having developed and customised MT engines since 2011, we set out to deliver a user interface that allows for multiple MT sources to be working together, so that our customer can choose to have different engine suppliers depending on the language or the type of content. Our user interface allows for the delivery of the MT output either via APIs to any content management or translation management system or via a user-friendly web interface available via our SmartMATE Dashboard. We are the perfect partner for integration of Machine translation in any workflow, as we have the in-house team to develop engines, the technology to deliver it and the language resources to introduce a “human-in-the-loop” program when required
An expert suite of software localisation and multimedia translation services allows you to localise any learning material, for any device, into any language. By carefully selecting native linguists, expert editors and skilled file engineers, we make sure that nothing is lost in translation. In order to ensure your courseware is translated to the best possible standard, we adopt the following approaches:
- Protection of source text structure throughout the translation workflow, for accuracy and productivity
- Use of tools for compatibility with your authoring environment and e-Learning tools, including Storyline, Lectora and Captivate as well as bespoke systems and applications
- Professional recording and integration of audiovisual and voiceover – in any language
- Use of translation memory tools – for consistency and cost benefits
Thanks to LiveLINK, our award-winning interpreting platform, we can integrate professional interpreting solutions over a range of remote environments to ensure our clients can always communicate no matter the language, the complexity, or the time of the day. We have qualified, vetted and connected over 2000 professional interpreters with LiveLINK, which allows us to provide a range of different solutions, such as on-demand 24×7 voice and video interpreting (including BSL), consecutive interpreting via collaboration tools or integration with call centre platforms.
We are the perfect partner for integration of interpreting in your services, as we have the technology, the professional interpreter network and the experience to comply with the most demanding of the requirements, for example police forces, hospitals or global conferences.
We understand that every language service is a prime candidate for automation, and we have built the technology and the culture to ensure any workflow is challenged to drive high levels of effectiveness via automating as much as possible.
SmartMATE can automate all of the translation process, from reception of files from the customer, to identifying the right translator, performing quality controls or providing live performance data. This brings significant benefits on cost, quality and time for our customers.
LiveLINK automates the call handling and interpreter selection process, allowing our platform to offer an on-demand remote interpreter in less than 15 seconds, as well as finding an interpreter to attend a Police station for an in-person witness interview in less than 2 hours.
Our team of Solution Architects will always be available to discuss possible automation solutions with you and how to benefit from our expertise to drive efficiencies across your business.
Sending large files and sensitive documents for translation can be a laborious task. SmartMATE Workflow API allows you to transfer files easily, securely and quickly.
Our API can work with any type of system, regardless of your technology, whether that be your website CMS, CRM, mobile app or DMS. Our API creates a direct link to our professional translation services, easily integrating your applications directly into our translation ecosystem.
This tool provides a flexible, easy and secure solution to manage your translation workflows, and allows you to import and export content for translation at any time of day, from anywhere in the world. The central concept of the SmartMATE Workflow API is request management. A request is an API call to our system for a pre-defined translation task.