Breaking Language Barriers For The Public
Professional language services ensure you and your organisation can communicate with those who speak other languages, or the deaf / dead blind, allowing them access to your services in the same way as English-speaking members of the public.
We support a variety of Public Sector organisations with their language requirements, including NHS and other healthcare organisations, local authorities, and Police forces, on a 24/7/365 basis. Using our simple and secure online booking platform, supported by our helpdesk team, all services can be accessed quickly, whether that be
- face to face interpreting, on-site, spoken, and non-spoken
- on-demand remote interpreting via our LiveLINK platform (traditionally known as Telephone and Video Interpreting) where we can connect you to an interpreter within as little as 15 seconds
- pre-booked remote interpreting via the tools of your choice (MS Teams, Attend Anywhere, Google Meets etc)
- written translation, transcription, and ancillary services.
All linguists used to deliver services are fully vetted (and hold an Enhanced Disclosure Barring Service (EDBS) clearance as a minimum), tested, and approved, holding relevant qualifications and / or experience to ensure they are prepared for the nature of the services they will be supporting.
You can access our public sector translation, interpretation and other language services from us directly, or via one of several Public Sector Language Services Frameworks, allowing flexible and compliant procurement options.
Managed Language Services
Our customers speak for us
Our language technology
All in one SmartMate dashboard to access language services, reporting, help guides and more
Our SmartMate Translation Management System (TMS) combines best in class workflow management, quality validation and translation automation
Get an interpreter online in less than 15 seconds via our LiveLink remote software available via mobile app, web browser or telephone with our remote video and voice interpreting platform
Our LIveLink in-person interpreting management platform combines assignment automation intelligence with linguist verification and management for any face-to-face requirements