Flexible and compliant to support patient care and wellbeing
Our Clinical Governance and Safeguarding statements and
procedures developed by healthcare experts, ensure our flexible language
services are suitable and compliant with healthcare organisations’ specific requirements
around patient care and wellbeing.
Whether you are delivering inpatient or outpatient services,
GP services, maternity or neo-natal support, dentistry, or optometry, we have a
service to support your non-English speaking healthcare patients that is simple
and quick to access, secure, and cost effective. We can support your
organisation to convert service usage to the most appropriate, cost-effective
service, for each of your department’s needs.
Fully vetted (with an Enhanced Disclosure Barring Service
(EDBS) clearance as a minimum), tested, and approved linguists holding relevant
qualifications and / or experience deliver expert medical translation and interpreting services to our healthcare customers, ensuring they are prepared for the nature
of the services they will be supporting, having been trained on how to identify
and report any Safeguarding concerns appropriately.
ISO and Cyber Essential accreditations, and NHS Data
Protection and Security toolkit assessments ensure we are practicing good data
security and handling personal information correctly.
Managed Language Services
Our customers speak for us
North West Anglia NHS Foundation Trust
Our language technology
All in one SmartMate dashboard to access language services, reporting, help guides and more
Our SmartMate Translation Management System (TMS) combines best in class workflow management, quality validation and translation automation
Get an interpreter online in less than 15 seconds via our LiveLink remote software available via mobile app, web browser or telephone with our remote video and voice interpreting platform
Our LIveLink in-person interpreting management platform combines assignment automation intelligence with linguist verification and management for any face-to-face requirements